Unique Solutions for your Software & Application Challenges

Custom Software Solution

Challenge:

Implement software package to streamline call center duties while integrating with Cisco VOIP Call Center system and other pre-existing systems.

Approach:

We designed and developed a suite of web based applications for use by both call center representatives and back office administration that drive their day-to-day operations. We developed the call center user interface with hooks into the Cisco Call Center platform, providing “click to dial” functionality for outbound calls as well as automatically displaying customer records when inbounds calls are received. We also developed backend interfaces to provide system integration points across the disparate applications and databases. Lastly, we developed a REST API layer for the system we developed to provide data access points for other in-house applications. We delivered a fantastic suite of applications that have helped handle tens of thousands of calls, and continue to collaborate with the client on enhancement projects.

A Unique Project

Challenge:

Create suite of MS Office Add-Ins that integrate with third party content authoring platform.

Approach:

This was truly a unique project, as the goal was to design and develop MS Office Add-Ins that interact with a third party software package. We worked closely with the software provider to learn the ins and outs of their platform as well as their API in order to develop project requirements and goals. We then went to work and developed MS Office Add-Ins that integrate with the third party content repository. We provided tools to search content in the repository and the capability to drag/drop content into Office documents. Once content was added to a document, we retained linkages inside the document itself that tied it to the snippet of content in the repository. We developed a “content reconciliation” algorithm that would notify the user of changes to the content in the repository, giving them the ability to refresh the content in their document. It was a unique, challenging, and enjoyable project and the end product was exceptional.

Client Collaboration

Challenge:

Provide project management and programming resources for ongoing enterprise application development / support for corporate client.

Approach:

We have been working with this large, corporate client for many years on many different projects. We provide the full gamut of consulting services, from project planning to systems architecture to development. Just a few of the projects developed and delivered include various web based application development projects, rich client applications, data migration (ETL) packages, and enterprise application integration interfaces. The ability to learn and integrate with a variety of third party platforms is a must, and that is a task we relish. Learning the client’s business is also a necessity and that is something we’ve been exceling at for years, which is helped by the great relationship we maintain. We have worked on many business and mission critical projects for this client over the years, and consistently deliver high quality solutions.

Our Work

Let’s get together and make
something great today.

Our Work

Let’s get together and make something great today.

Let’s get together and make
something great today.